Shipping policy

Thank you for shopping with BRIAN DAVID WALTERS. Specializing in a diverse range of casual and lifestyle apparel for global clients, our brand prioritizes precise order fulfillment and quality-focused shipping services. We take great care in sorting, inspecting and packaging all clothing goods to ensure every purchase is delivered correctly, retains excellent condition, and arrives within a standard delivery timeline.

1. Order Processing Time

Our team completes full order processing for all confirmed apparel purchases within 1-3 business days after order verification, excluding weekends and official public holidays. During peak promotional campaigns and high order influx periods, standard processing schedules may be moderately extended. Any substantial shipping delays will be communicated to customers via official notifications in a timely manner.

2. Shipping Rates and Delivery Estimates

All shipping costs for clothing orders are automatically calculated and clearly showcased on the checkout page prior to payment submission, ensuring complete transparency of all logistics-related expenses.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations serve as approximate references only. Actual parcel arrival times are subject to change due to courier operational delays, customs clearance review cycles, adverse weather patterns, international logistical limitations and regional holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your apparel order is fully packaged and dispatched from our warehouse facility, you will receive an official shipment confirmation email paired with exclusive parcel tracking details.
Relevant tracking data and real-time logistics status will typically be updated and accessible for customer inquiries online within 24-48 hours after the shipping carrier completes parcel pickup and system synchronization.

4. Incorrect Address Disclaimer

Customers are required to thoroughly verify and confirm the accuracy and completeness of their recipient shipping information during the checkout process.
BRIAN DAVID WALTERS assumes no liability for parcels misdelivered, undeliverable or returned as a result of inaccurate or incomplete address details provided by customers. Any packages returned due to address mismatches will incur additional reshipping fees, which are the sole responsibility of the buyer.

5. Lost or Damaged Packages

If your parcel is confirmed lost during cross-border transit, please reach out to our customer support team within 7 days of your scheduled delivery date to initiate a formal logistics investigation.
If your clothing items arrive with physical damage, fabric defects or compromised outer packaging upon receipt, please submit a support request within 48 hours after delivery. Clear photographic evidence of damaged merchandise and original packaging is required for validation, and our team will resolve the issue promptly.

6. Apparel Care and Usage Guidelines

Every fashion garment is equipped with professional care instructions covering proper wear, cleaning and maintenance methods. Customers should follow the attached guidelines for daily use and routine upkeep. BRIAN DAVID WALTERS disclaims all liability for garment damage, shrinkage, fading or deformation caused by improper cleaning, drying, unauthorized alteration or personal misuse of products.

7. International Shipping and Customs Terms

International cross-border apparel shipments may be subject to import duties, customs taxes and additional clearance fees enforced by local authorities of destination countries. All such supplementary charges are borne exclusively by customers and are not included in product base prices or standard shipping fees.

8. Contact Information

For any questions or clarification regarding this Shipping Policy and your order logistics status, please connect with our dedicated support team via the official details below:
Trade Name: BRIAN DAVID WALTERS
Phone number: +64 20 594 2953
Email: info@akiyuapowell.shop
Physical address: 27 View Road, Wellington, WGN 6023, New Zealand